Privacy
& Security > Tips for Safe Online Shopping
Natural
Elements is concerned about security and makes every effort to ensure
that our transaction process is safe and that any personal details are
kept secure.
The overwhelming majority of transactions are completed
safely and efficiently. However, there are some risks.
Be wary if you asked to
disclose any personal information
NaturalElements.co.uk
will never email you to disclose your debit or credit card details or
any banking details. Only debit or credit cards details will be asked
for if an order is placed over the telephone. No bank details will be
asked for.
If you are ever contacted via email to disclose any banking
or card details you should disregard this request.
If you do receive any suspicious emails please forward them to info@NaturalElements.co.uk
for investigation.
When we may ask you to
disclose some personal information
The
only personal information that we may ask you to disclose is your postal
address.
In some cases, orders are sometimes returned to us, and
so we will ask you to verify your address to that that which we have on
our system.
In the majority of cases, we will simply ask you to quote
your unique 9-digit order identification number. It is important that
you keep a record of this.
Contact
Us
Contact
Customer Support via email
If you contacting
us with regards to an existing order you must quote your
9 digit order identification otherwise we regret we are
unable to respond
Contact
Customer Support via phone
Give us your telephone
number and we will call you back within 24 hours (Mon
– Fri, 9AM – 9PM)
[Please note: This service is available within the United
Kingdom only. Non United Kingdom residents are requested
to contact us via email
