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Returns & Refunds > How to Return an Item

This page will explain what to do if you have received a damaged, defective or incorrect item.

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us within 365 days of the date you received the item(s) and we will issue a full refund for the price you paid for the item.

Please note: Items returned that were sent via UK Next Day Delivery or International Sign for non-UK orders, only the cost of the products will be refunded as these delivery methods are optional.

Please note: Any item may be returned from an order. If returning an item(s) that is part of a "kit" a partial refund will be given for that item(s). The refund given in such cases will not be the same as the full retail value of such item(s), as such kits are discounted in price.

Please follow the steps below to enable us to process your refund as quickly as possible

	Please include your 9 digit order identification number.
	If you do not have your 9 digit order identification number you must provide your complete addressand the month of purchase.
	In the case of a faulty product, please provide a full description of the fault, return the items for a refund or dispatch of other products.
	Wrap the items in secure packaging.
	For your protection we recommend that you use a Recorded Delivery service.
	UK residents will receive a refund in the form of a cheque.
	Non-UK residents will have their credit/debit card credited.
	Please allow up to three weeks for a refund to be processed.
	Please return your item(s) to the following address: NE Skincare Returns Department Topaz House 1 Granville Walk Chadderton OL9 6SR United Kingdom

Contact Us
Contact Customer Support via email
If you contacting us with regards to an existing order you must quote your 9 digit order identification otherwise we regret we are unable to respond


Contact Customer Support via phone
Give us your telephone number and we will call you back within 24 hours (Mon – Fri, 9AM – 9PM) [Please note: This service is available within the United Kingdom only. Non United Kingdom residents are requested to contact us via email

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