If you have placed
an order and you have not received it you should first check whether you
have received a confirmation email to confirm that your order has been dispatched.
If you reside in the UK and 7 working days have passed since you placed
your order please contact us quoting your 9-digit order identification
number. If you do not know your 9-digit order identification number you
must state your postcode and the month of purchase.
If you are non-UK resident please allow 20 working days prior to contacting
us.
Not All Items Are Present
With Your Order
If there are item(s)
that you have ordered that are not present with your order please contact
us immediately quoting your 9-digit order identification number and we will
dispatch any missing item(s) immediately.
You Received The Wrong
Items
If you have received
item(s) that you did not order please contact us immediately quoting your
9-digit order identification number and we will dispatch your correct item(s)
immediately.
You Received Damaged/Defective
Items
If you have received
item(s) that are damaged or defective in any way please contact us immediately
quoting your 9-digit order identification number and we will dispatch replacement
item(s) immediately.
Contact
Us
Contact
Customer Support via email
If you contacting
us with regards to an existing order you must quote your
9 digit order identification otherwise we regret we are
unable to respond
Contact
Customer Support via phone
Give us your telephone
number and we will call you back within 24 hours (Mon
– Fri, 9AM – 9PM)
[Please note: This service is available within the United
Kingdom only. Non United Kingdom residents are requested
to contact us via email
