Returns
& Refunds > Return a Damaged, Defective or Incorrect Item
This page will explain what to do if you have
received a damaged, defective or incorrect item.
If the item was damaged
in transit:
If you take delivery
of a Natural Elements package and
the contents have been damaged in transit, you must inform us within 5 working
days of your order being received. We will then arrange for replacement
item(s) to be sent to you as soon as possible.
If the item is defective:
Please inform us
within 5 working days, of your order being received, if there is a fault
with any item(s) that you have received.We will then arrange for replacement
item(s) to be sent to you as soon as possible.
If we sent you an "incorrect"
item:
As soon as you
find out we've sent you an incorrect item, please contact us straight away.
We will instruct you on what to do with the incorrect item(s) and ensure
that the correct item(s) are sent to you as soon as possible
Contact
Us
Contact
Customer Support via email
If you contacting
us with regards to an existing order you must quote your
9 digit order identification otherwise we regret we are
unable to respond
Contact
Customer Support via phone
Give us your telephone
number and we will call you back within 24 hours (Mon
– Fri, 9AM – 9PM)
[Please note: This service is available within the United
Kingdom only. Non United Kingdom residents are requested
to contact us via email
